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While you’re waiting you can still use other parts of the Childline website and get support from the message boards or Ask Sam. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.Or contact a counsellor online using 1-2-1 counsellor chat. If you go abroad and need to contact Childline, you might be charged.But you can still get support and advice from our website. Calls are not recorded and your number won't show up on any phone bills.We know that lots of young people live in the UK but might not speak English.We want to support all young people but we can only offer counselling in English.This means that at times you may have to wait longer than usual to speak to a counsellor.Current bad weather across the country also means it may take a bit longer to speak to someone.
It helps to let the counsellor know you got cut off before.
It’s confidential and you don’t have to give your name if you don’t want to.